privacy policy

Please read these terms and conditions carefully. These are the general terms and conditions governing your access and use of corporate website of Browns Hotels & Resorts. If you do not agree with them, you should not proceed any further on the Website. By continuing to use this Website and/or any of the services shown on the Website, you agree to be bound by these terms and conditions.

Browns Hotels & Resorts, its subsidiaries and associate Companies (hereafter collectively referred to as “BHR”) exclusively retain all rights including copyright and all other intellectual property rights on the contents that are displayed in the website including, without prejudice to the generality thereof, the words, information, phrases, texts, photographs, graphics, maps, designs, logos and trademarks that are displayed on the website (hereinafter referred to as the “Content”).

You may not download, copy, distribute or modify the Content without the express written consent of BHR. You may however download the Quarterly Reports and Annual Reports that displayed on the website from time to time for your exclusive personal use.

No reproduction of any part of the website or the Content may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website, whether in hard copy or electronic format, including postings to any other website.

The Content on this website has been included in good faith. It should not be relied upon for any specific purpose including any transaction of whatsoever nature and no representation or warranty or assurance of whatsoever nature is given with regards to its accuracy or completeness. In particular the Content does not constitute an offer or invitation to purchase shares in BHR or otherwise invest in BHR or enter into commercial transactions of whatsoever nature with BHR.

Neither BHR nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of or in connection with any access to or use of this website or the services therein or any website linked to it, including, without limitation, any loss of profit, direct or indirect, incidental or consequential loss of whatsoever nature whether in an action of contract, negligence or other tortuous action or any other form of action.

You warrant that you will only use the website and the services therein in an appropriate and lawful manner and by way of example and not as a limitation that you shall not (and shall not authorize or permit any other party to):

1. Transmit to the Website any content which is obscene, pornographic, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including copyright) or otherwise objectionable or unlawful.
2. Circumvent user authentication or security of any host, network or account (referred to as “cracking” or “hacking”) nor interfere with service on the website, host or network (referred to as “denial of service attacks”) nor copy any pages or register identical keywords with search engines to mislead other users into thinking that they are reading BHR’s legitimate web pages (referred to as “page-jacking”) or use the websites or the services therein for any other unlawful or objectionable conduct.
3. Users who violate systems or network security may incur criminal or civil liability and BHR will at its absolute discretion fully co-operate with investigations of suspected criminal violations, violation of systems or network security under the leadership of law enforcement or relevant authorities:
4. Use the websites and/or the Services therein to advertise or offer to sell any goods or services for any commercial purpose without BHR’s written consent;
5. Knowingly or recklessly transmit any electronic content (including viruses) through or on to the website and/or the Services therein which shall cause or is likely to cause detriment or harm, in any degree, to the computer systems owned by BHR or other Internet users.
6. Hack into, make excessive traffic demands, deliver or forward chain letters, “junk mail” or “spam” of any kind, surveys, contests, pyramid schemes or otherwise engage in any other behavior intended to inhibit other users from using and enjoying the website and/or the services therein or which is otherwise likely to damage or destroy BHR’s reputation or the reputation of any third party.
7. You acknowledge that chat, discussion group or bulletin board services and similar services that may be offered by BHR are public communications and your communications may be available to others and consequently you should be cautious when disclosing personal or sensitive information or any information.
8. BHR assumes no responsibility for and does not endorse unless expressly stated, content created or published by third parties that is included in the websites and the services therein or which may be linked to and from the website.
9. The websites and/or the services therein may be used by you to link into other websites, resources and/or networks, but BHR does not accept responsibility for the content, services or otherwise of such websites, resources and/or networks and you agree to conform to the acceptable use policies of such websites, resources and/or networks.

Privacy Policy for The Website – brownshotelsandresorts.com

IDENTITY OF THE HANDLER

https://www.brownshotels.com/ is published by Browns Hotels & Resorts Limited (PB 3805).

Access to the Website and use of its content takes place within the framework of the terms of use described below.

Browsing the Website constitutes unconditional acceptance by the Internet user of the following provisions.

NATURE OF PERSONAL DATA

Personal data refers to any personal information you may provide Browns Hotels & Resorts, which allows us – directly or indirectly – to identify you as an individual.

BROWNS HOTELS & RESORTS’, COMMITMENTS FOR THE PROTECTION OF PERSONAL DATA

Transparency and purpose: No personal information will be collected without your knowledge. Prior indication will be made of the optional or compulsory nature of information communicated to Browns Hotels & Resorts, via the Website.
We will collect and process your personal data only for the purposes described in this Policy and inform you of the recipients of the data.

Proportionality and relevance: We only collect and process the personal data necessary for the proper processing of your application or customization of the services proposed to you.

Necessity: We will retain your personal data only for the period required to process it.

Security and Confidentiality: We commit to taking the necessary measures to ensure the confidentiality of the data and prevent its disclosure to unauthorized third parties. In the event of a transfer of data to authorized third parties, we will take appropriate measures to guarantee the security of the transfer.

WHAT PERSONAL DATA IS COLLECTED?

You may be asked to provide your personal data when you visit the Website.
The data collect may include but will not be limited to personal information at every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information.

You will be informed of the compulsory or optional nature of the information requested during the collection process through the use of an asterisk. The requested information marked with an asterisk is required in order to process your requests. The other information is designed to enable us to get to know you better, for us to improve the services offered to you. It is, therefore, optional.

In particular, we collect and process your name, address, mailing address, billing address, email address, password, phone number, IP address, connection data and navigation data. Some data is collected automatically as a result of your actions on the Website.

In addition, we collect other personal information in certain cases, such as;

Surveys & Net Promoter scores: We may request demographic data or other personal information in customer surveys.

Social Media: If you choose to participate in [Browns Hotels & Resorts]’ social media activities or offerings, we may collect certain information from your social media account consistent with your settings within the social media service, such as location, check-ins, activities, interests, photos, status updates and friend list. We may also allow you to enter into contests to provide photos, such as of your stay with us, which you may share with your connections on social media for votes, shared offers or other promotions.

Employment Applications: If you choose to apply online for employment with Browns Hotels & Resorts, we ensure Browns Hotels & Resorts is committed to the responsible management, use and protection of personal information. Where local laws impose greater obligations or restrictions on the use of personal information, or require additional information to be provided to you, the data collected will be supplemented by local policies or procedures that are specific to a particular region, country or entity.

We do not knowingly collect sensitive information, such as information concerning your race or ethnicity, political opinions, religious or philosophical beliefs, trade union memberships, health or sexual orientation.

WHEN IS YOUR PERSONAL DATA COLLECTED?

Your personal data may be collected in various ways, including when:
• You make a booking on the Website
• You browse the Website and find products or services
• You share your observations / comments with us in the comments section
• You send us an email, enquiry or submit a request form
• You subscribe to the mailing list for the newsletter
• You share a page or an offer by sending an email or through a social network
• You answer a satisfaction questionnaire

WHAT ARE THE PURPOSES?

Through its Website, our company collects the personal data strictly necessary for the following purposes:
• Managing your transactions
• Managing the loyalty programmes
• Managing and monitoring customer relations
• Managing your newsletter subscription
• Managing your applications to any of our job offers that have taken your interest.

SHARING YOUR PERSONAL DATA

Your personal data collected by Browns Hotels & Resorts, is not passed to a third party without your prior consent.

SENSITIVE TRANSACTIONS

Sensitive transactions (bank details, etc.) are transmitted securely through encryption and authentication algorithms. These secure transactions can be identified by the presence of a closed padlock in most browsers.

DATA RETENTION

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.

HOW DOES www.brownshotels.com TREAT PERSONAL DATA OF CHILDREN?

The services offered by www.brownshotels.com are not directed at children under 16 years old. For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian, we reserve the right to delete it.

RIGHTS OF ACCESS, RECTIFICATION, DELETION AND OPPOSITION

You have the right to access and rectify information concerning you through a written request. You may also, for legitimate reasons, oppose the processing of data concerning you.

To exercise any of these rights and obtain details of the information concerning you, simply contact:

Browns Hotels & Resorts
338, T B Jayah Mawatha,

Colombo 10.
Phone – +94 11 4790500
Email – [email protected]

COOKIE POLICY FOR THE WEBSITE – www.brownshotels.com

www.brownshotels.com website, certain information relating to navigation on your computer terminal may be stored in files called ‘Cookies’ installed on your device, subject to the choices you have expressed regarding Cookies, which you can change at any time.

A Cookie is a small text file which is stored in a dedicated area of your computer’s hard drive when you consult an online service through your browser. It allows the sender to identify the terminal wherein it is stored, for the duration of the Cookie’s validity or registration.

Cookies from partner companies (third-party Cookies) can be placed on your computer via the pages of our website or via the content broadcast within our advertising space. This space contributes to funding the content and services we offer you. Only the issuer of a Cookie is liable to read or modify the information contained therein.

COOKIES ON OUR WEBSITE ISSUED BY BROWNS HOTELS & RESORTS

The Cookies that we issue are used for the purposes described below, during the period of validity of the Cookie in question, subject to your choices resulting from the settings of your browser software when you visit our website, which you can change at any time.

The Cookies we issue allow us to:
Adapt the presentation of our Website, spaces and advertising content to your device’s display preferences (language used, screen resolution, operating system used, etc.), as appropriate, depending on the location data sent by your device with your prior permission, as well as your personal data;

Store information about the forms completed on our Website or about products, services or information chosen via our Website; manage and secure access to restricted and personal spaces;

Establish statistics and volumes related to our Website traffic and the use of its various components (sections and content consulted) in order to enhance the value and usability of our services;

COOKIES ISSUED ON OUR WEBSITE BY THIRD PARTIES

The issue and use of Cookies by third parties are subject to these third parties’ privacy policies. We will inform you of the purpose of the Cookies of which we are aware and the means available for you to make choices regarding these Cookies.

(a) Social networks
We may include third-party IT applications on our website which allow you to share content from our website with others or to inform them of your inquiry or opinion regarding our website content. This is true, in particular, of the ‘Share’ and ‘Like’ buttons from social networks such as Facebook, Twitter, etc.

The social network providing these application buttons may identify you using these buttons, even if you do not use them when you visit our website. Indeed, this type of application button can allow the social network in question to track your navigation on our website if your account on this social network is enabled on your terminal (open session) at the time you visit our website.

(b) Targeted advertising Cookies issued by third parties

Our websites may contain cookies issued by third parties (advertising agencies, audience measurement companies, targeted advertising providers, etc.) allowing them, during the period of validity of such cookies, to:

– Collect navigation information relating to the terminals connecting to our websites;
– Determine advertising content likely to correspond to the centers of interest identified in relation to prior navigation via the terminal in question.

YOUR CHOICES CONCERNING COOKIES

Several options are available to you for managing Cookies. Any settings you modify are likely to change your Internet browsing and your conditions for accessing certain services requiring the use of Cookies.

You can choose, at any time, to express and modify your wishes regarding Cookies, through the means described below.

The choices you are offered by your browser
You can configure your browser so that Cookies are stored on your device or, on the contrary, rejected, either systematically or depending on their issuer. You can also set your browser so that you will be offered the choice of whether to accept or reject Cookies each time a Cookie is liable to be stored on your device. For more information, see the section on ‘How to exercise your choices, depending on the browser you use’.

(a) Agreeing on Cookies
Registering a Cookie in a terminal essentially depends upon the desires of the terminal user, which can be expressed or modified at any time, free of charge, through the choices offered by the browser. If, through your browser, you accepted the registration of Cookies in your terminal, the Cookies integrated in the pages and content you view can be stored temporarily in a dedicated space on your device. They will be readable only by their issuer.

(b) How to exercise your choices, depending on the browser you use
The configuration of each browser, for the purpose of Cookie management and your choices, is different. This is described in the help menu of your browser, which allows you to find out how to change your requirements regarding Cookies.

www.brownshotels.com website site uses the following different types of cookies

Your consent applies to the following domains and subdomains: www.brownshotels.com

Privacy Policy for The Internet Booking Engine (stay.serendibleisure.com)

IDENTITY OF THE HANDLER

https://brownshotels.staah.net, https://secure.minorhotels.com, is published by Browns Hotels & Resorts Limited (PB 3805).

The booking engine is maintained and managed by Staah Ltd.

Booking engine’s hosting is provided by Amazon Web Services, Inc.

Browns Hotels & Resorts and Staah Ltd has access to the management and data.

NATURE OF PERSONAL DATA

Personal data refers to any personal information you may provide to [Browns Hotels & Resorts], which allows us – directly or indirectly – to identify you as an individual.

BROWNS HOTELS & RESORTS’S, COMMITMENTS’ FOR THE PROTECTION OF PERSONAL DATA

Transparency and purpose: No personal information will be collected without your knowledge. Prior indication will be made of the optional or compulsory nature of information communicated to Browns Hotels & Resorts, via the Website.

We will collect and process your personal data only for the purposes described in this Policy and inform you of the recipients of the data.

Proportionality and relevance: We only collect and process the personal data necessary for the proper processing of your application or customization of the services proposed to you.

Necessity: We will retain your personal data only for the period required to process it.

Security and Confidentiality: We commit to taking the necessary measures to ensure the confidentiality of the data and prevent its disclosure to unauthorized third parties. In the event of a transfer of data to authorized third parties, we will take appropriate measures to guarantee the security of the transfer.

WHAT PERSONAL DATA IS COLLECTED?

You may be asked to provide your personal data when you visit the Website.
The data collected may include but will not be limited to personal information at every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information.

You will be informed of the compulsory or optional nature of the information requested during the collection process through the use of an asterisk. The requested information marked with an asterisk is required in order to process your requests. The other information is designed to enable us to get to know you better, in order for us to improve the services offered to you. It is, therefore, optional.

In particular, we collect and process your name, address, mailing address, billing address, email address, password, phone number, invoice details, information related to your reservation, stay or visit to a property, IP address, connection data and navigation data. Some data is collected automatically as a result of your actions on the Website. We may ask for details on joint travellers, including their names and where required, age.

We do not knowingly collect sensitive information, such as information concerning your race or ethnicity, political opinions, religious or philosophical beliefs, trade union memberships, health or sexual orientation.

WHEN IS YOUR PERSONAL DATA COLLECTED?

Your personal data may be collected in various ways, including when:
• You make a booking on the Website
• You browse the Website and find products or services
• You share your observations / comments with us in the comments section
• You send us an email, enquiry or submit a request form
• You subscribe to the mailing list for the newsletter
• You share a page or an offer by sending an email or through a social network
• You answer a satisfaction questionnaire

WHAT ARE THE PURPOSES?

Through its Website, our company collects the personal data strictly necessary for the following purposes:
• Managing your transactions
• Managing the loyalty programmes
• Managing and monitoring customer relations
• Managing your newsletter subscription
• Managing your applications to any of our job offers that have taken your interest.

SHARING YOUR PERSONAL DATA

Your personal data collected by Browns Hotels & Resorts, may be passed on to subcontractors and suppliers of Browns Hotels & Resorts to which Browns Hotels & Resorts, has recourse in the context of managing your account, processing your orders and delivering the services offered via the Website.

SENSITIVE TRANSACTIONS

Sensitive transactions (bank details, etc.) are transmitted securely through encryption and authentication algorithms. These secure transactions can be identified by the presence of a closed padlock in most browsers.

DATA RETENTION

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities.

All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.

HOW DOES https://brownshotels.staah.net TREAT PERSONAL DATA OF CHILDREN?

The services offered by https://stay.serendibleisure.com are not directed at children under 16 years old. For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian, we reserve the right to delete it.

RIGHTS OF ACCESS, RECTIFICATION, DELETION AND OPPOSITION

You have the right to access and rectify information concerning you through a written request. You may also, for legitimate reasons, oppose the processing of data concerning you.
To exercise any of these rights and obtain details of the information concerning you, simply contact:

Browns Hotels & Resorts
338, T B Jayah Mawatha,

Colombo 10.
Phone: +94 11 4790500
Email: [email protected]

 

Cookie Policy for The Internet Booking Engine- https://brownshotels.staah.net

https://brownshotels.staah.net website, certain information relating to navigation on your computer terminal may be stored in files called ‘Cookies’ installed on your device, subject to the choices you have expressed regarding Cookies, which you can change at any time.

A Cookie is a small text file which is stored in a dedicated area of your computer’s hard drive when you consult an online service through your browser. It allows the sender to identify the terminal wherein it is stored, for the duration of the Cookie’s validity or registration.

Cookies from partner companies (third-party Cookies) can be placed on your computer via the pages of our website or via the content broadcast within our advertising space. This space contributes to funding the content and services we offer you. Only the issuer of a Cookie is liable to read or modify the information contained therein.

COOKIES ON OUR WEBSITE ISSUED BY BROWNS HOTELS & RESORTS,

The Cookies that we issue are used for the purposes described below, during the period of validity of the Cookie in question, subject to your choices resulting from the settings of your browser software when you visit our website, which you can change at any time.

The Cookies we issue allow us to:
Adapt the presentation of our Website, spaces and advertising content to your device’s display preferences (language used, screen resolution, operating system used, etc.), as appropriate, depending on the location data sent by your device with your prior permission, as well as your personal data;

Store information about the forms completed on our Website or about products, services or information chosen via our Website; manage and secure access to restricted and personal spaces;

Establish statistics and volumes related to our Website traffic and the use of its various components (sections and content consulted) in order to enhance the value and usability of our services;

COOKIES ISSUED ON OUR WEBSITE BY THIRD PARTIES

The issue and use of Cookies by third parties are subject to these third parties’ privacy policies. We will inform you of the purpose of the Cookies of which we are aware and the means available for you to make choices regarding these Cookies.

(a) Targeted advertising Cookies issued by third parties

Our websites may contain cookies issued by third parties (advertising agencies, audience measurement companies, targeted advertising providers, etc.) allowing them, during the period of validity of such cookies, to:

– Collect navigation information relating to the terminals connecting to our websites;
– Determine advertising content likely to correspond to the centers of interest identified in relation to prior navigation via the terminal in question.

YOUR CHOICES CONCERNING COOKIES

Several options are available to you for managing Cookies. Any settings you modify are likely to change your Internet browsing and your conditions for accessing certain services requiring the use of Cookies.

You can choose, at any time, to express and modify your wishes regarding Cookies, through the means described below.

The choices you are offered by your browser
You can configure your browser so that Cookies are stored on your device or, on the contrary, rejected, either systematically or depending on their issuer. You can also set your browser so that you will be offered the choice of whether to accept or reject Cookies each time a Cookie is liable to be stored on your device. For more information, see the section on ‘How to exercise your choices, depending on the browser you use’.

(a) Agreeing on Cookies
Registering a Cookie in a terminal essentially depends upon the desires of the terminal user, which can be expressed or modified at any time, free of charge, through the choices offered by the browser. If, through your browser, you accepted the registration of Cookies in your terminal, the Cookies integrated in the pages and content you view can be stored temporarily in a dedicated space on your device. They will be readable only by their issuer.

(b) How to exercise your choices, depending on the browser you use
The configuration of each browser, for the purpose of Cookie management and your choices, is different. This is described in the help menu of your browser, which allows you to find out how to change your requirements regarding Cookies.

https://brownshotels.staah.net website site uses the following different types of cookies

Your consent applies to the following subdomain: https://brownshotels.staah.net