FAQ

Safety Protocols

Yes, we are “Safe & Secure” certified by the Sri Lanka Tourism Development Authority. You can find the certificate under our Safety Protocols section.

Is the food halal?

Yes, the food is halal. The meat is sourced from halal-certified vendors.

What payment types do you accept?

We accept debit and credit cards. The most widely used card types are Visa and Mastercard.

What is the cancellation policy?

During the peak season (Dec 24th – Jan 7th), cancellations are accepted within 14 days. During the off-peak season, cancellations are accepted within five days.

Do you provide airport transfers?

Yes, we do provide airport pickups and drops. Please get in touch with our reservations team for more details.

What is the best time to travel to Dickwella?

The best time to visit Dickwella is when the seas are picture-perfect, with no rainfall between November and March.